Careers

EZ Works is a fintech and analytics platform for enterprises and their employees. Our platform aggregates the fragmented ecosystem of payroll and benefits providers, automates compliance processes, helps employees, manage their wellbeing, and enables HR to drive employee satisfaction. Focused on industrial and service sectors, our mission is to maximize the wellbeing and productivity of companies and their hardworking employees.

EZ Works is seeking a Manager-level technology professional to maintain and operate our analytics and fintech platform. You will be responsible for ensuring the smooth operation of the system, providing technical assistance to end-users, and building a technology team over time. As a hands-on technologist, you will play a critical role in troubleshooting and resolving issues and ensuring accurate information and analytics for the users.

• Monitor and maintain the stability, performance, and availability of the system, ensuring uninterrupted service to end-users.
• Investigate and resolve production issues related to employee data, payroll and benefits information, and related analytics.
• Collaborate with cross-functional teams to identify and resolve system-related issues and discrepancies.
• Provide technical support to end-users, including troubleshooting and answering queries, and assisting with system navigation.
• Conduct regular system audits to identify and address data inconsistencies, ensuring the accuracy of employee records and information.
• Assist in the implementation of system enhancements, upgrades, and patches, ensuring minimal disruption to operations.
• Develop and maintain documentation, including standard operating procedures, system configurations, and troubleshooting guides.
• Train end-users on system functionality, promoting efficient and effective use of the system.
• Stay updated on industry best practices, ensuring compliance and security.
• Participate in on-call rotation and provide after-hours support for critical system issues or escalations.